Managing Multiple Generations in the Workplace Training Course
Learn to create cohesive, productive teams that harness generational diversity as a competitive advantage.
Description
Managing Multiple Generations in the Workplace: The Challenge for UK Employers
It has become increasingly challenging for UK employers to manage five generations working side-by-side for the first time in history, each with distinct communication styles, technology expectations, and workplace values.
The risk of getting this wrong is high - CIPD data shows age-related workplace complaints have surged 26% in the past year, whilst LSE research reveals that 37% of Gen Z report low productivity when generational differences aren't managed effectively. Employees with managers more than 12 years their senior are nearly three times as likely to report extreme job dissatisfaction. For organisations seeking to maximise team performance and retention, understanding generational dynamics is no longer optional - it's essential for maintaining productivity and competitive advantage.
Our training course cuts through the stereotypes, providing you with evidence-based strategies to turn generational diversity from a source of friction into a business strength. Learn to implement communication frameworks and management approaches that unlock productivity across all five generations, and build the cohesive, high-performing teams your organisation needs to thrive.
Agenda
- Senior delegate introductions with organisational scale and complexity
- Strategic challenge identification: Where are generational tensions impacting your business metrics?
- Myth-busting exercise: Evidence vs. assumption in senior decision-making
- Setting executive-level objectives for organisational change
- Beyond workplace folklore: What longitudinal studies reveal about generational workplace behaviour
- The strategic implications for UK organisations:
- Retention costs across different generational cohorts
- Productivity patterns and generational preferences
- Succession planning in a five-generation workforce
- Executive mapping exercise: Calculating the real cost of generational friction in your organisation
- Boardroom case studies: How generational misalignment affects strategic objectives
- Communication strategies for senior leaders: Adapting executive messaging across generations
- Leading through influence: Different motivational levers for different generations
- Strategic decision-making scenarios:
- Designing hybrid working policies that work for all generations
- Restructuring reward and recognition systems
- Managing generational expectations during organisational change
- Executive tool: Strategic communication framework for cross-generational buy-in
"Board-Level Crisis to Strategic Advantage: A FTSE 250 Transformation"
Featuring Group HR Director from a Major UK Company
Our guest speaker will present their board-level experience of addressing generational workforce challenges that were impacting investor confidence and market position. Insights include:
- How generational tensions were affecting key performance indicators
- The business case presented to the board for generational workforce strategy
- ROI measurement of targeted generational interventions
- Long-term strategic advantages gained from effective generational management
Strategic Q&A session for senior delegates to explore board-level approaches and stakeholder management.
- Strategic policy review: Auditing your organisation's approach to generational inclusion
- Senior leader toolkit: Templates for board reporting and strategic planning
- Executive accountability framework: Measuring success at organisational level
- Resource allocation planning: Budgeting for generational workforce initiatives
- Next steps and executive commitment: Strategic actions for immediate senior leadership implementation
Learning Outcomes
- Identify the key characteristics and workplace expectations of each generation without relying on stereotypes
- Implement tailored communication strategies that resonate across generational lines
- Design mentoring and training programmes that accommodate different generational learning preferences
- Resolve generational conflict through understanding rather than assumption
- Create inclusive policies that support all generations while maintaining operational effectiveness
- Develop action plans to improve team cohesion and reduce generational friction
Who the Course is For
This course is designed for a variety of senior HR and people-focused roles, including HR Directors, Senior HR Business Partners, Chief People Officers, and Heads of People. It also targets Senior Organisational Development Leaders, Executive team members responsible for workforce strategy, Senior L&D Directors who manage multigenerational talent, Board-level advisors on people and culture, and Senior Diversity & Inclusion Leaders with strategic oversight.
What our delegates say
FAQs
What does BFI specialise in?
BFI provides expert-led training in HR compliance, employment law, immigration for employers, union relations, workplace inclusion, and AI and talent solutions.
Who typically attends your courses?
Attendees include HR managers, legal teams, compliance officers, operations leaders, and public sector employers.
Are your trainers practitioners?
Yes. All trainers are experienced specialists; we feature practitioners from the public and private sectors as well as lawyers, policy advisers, former regulators, and consultants.
How do I book a course?
Choose an event on the website and click Register. You can pay online with a credit card or request an invoice.
Do you accept purchase orders?
Yes. Public and private-sector organisations may use PO numbers. These can be added during the registration process, or can be retrospectively added to am invoice if the place has been booked already.
We need to set you up as a Supplier, can you complete a form or send me over your company information?
Yes, we can do either; please contact us via info@bfi.co.uk
Can I get a PO number added to our invoice?
Yes, please send details through to info@bfi.co.uk or reply to us using your confirmation email
Do you offer group discounts?
Yes. Discounts for multiple bookings are automatically applied at checkout. For groups of over ten, it may be more cost-effective to run the course in-house. Call 01983 861133 for details
Can I transfer my place to another date or colleague?
Yes. Substitutions are free, and transfers are typically allowed within a set timeframe.
What is your cancellation policy?
BFI follows standard UK training-industry cancellation terms.
How are online courses delivered?
Training is delivered live via Zoom with interactive Q\&A and case-based discussion.
Will I receive slides and supporting materials?
Yes. Attendees receive slides, templates (where relevant), and many other useful documents and links.
Will I receive a copy of the event recording?
Our monthly subscription and webinar clients receive recordings of the live sessions; otherwise we do not record our courses to encourage confidential discussion and questions under the Chatham House Rule
What time zone are online events delivered in?
All events are delivered in UTC / London time unless otherwise stated
What is included in in-person events?
Full-day training includes refreshments, full documentation which is emailed prior to the event and networking opportunities.
Are your venues accessible?
Yes. All venues are fully accessible.
Are your courses CPD-certified?
Many courses are accredited by The CPD Certification Service.
Can I ask questions about my organisation’s situation?
Yes. Trainers answer questions during the session and can respond afterward.
Will the training help us prepare for an audit?
Yes, on our audit courses you will learn what triggers visits, what officers look for, and how to evidence compliance.
Will I receive a certificate?
Yes. All attendees receive a digital certificate of course completion.
Do you offer private or in-house training?
Yes. All courses can be tailored for your team. Visit https://bfi.co.uk/team-training/
Do you offer consultancy?
Yes. BFI offers policy reviews, audit preparation, HR compliance support, and workforce advisory services.